SXSW

41 INFORMATION CREW Information Crew Chiefs: Brittney, David, Edith, Jeff, John, Josh,  Shirley, Jeanette, Alfred, Johnny, Spring Information Crew Days of Operation: March 6-19, 2016 Information Crew Check In: Volunteers who work on this crew will  check in at one of the primary Information  Booths. Your crew chiefs will communicate  with you its exact location via Shiftboard. Information Crew Volunteer Responsibilities & Duties: The Information Volunteer Crew contributes  to an environment of customer satisfaction  by making the registrants needs a first  priority. They make themselves available to  answer questions, offer directions and make  the registrants feel welcome. An Information Volunteer will work from  an information kiosk or table, answering  registrant questions. Most of the tasks will  include pointing registrants to common  locations such as Registration.  Information Crew Shift Leaders assume the  role of team leader of a SXSW Information  kiosk. Specific duties include managing  lunches, using a walkie-talkie, and making  sure the exceptionally awesome volunteers  who go above and beyond get recognized  by the crew chiefs. What Else Should Volunteers Know About the Information Crew: The Information Crew provides reference  materials, so you don't have to know  everything about SXSW or Austin to work  on the crew.  Information Crew Wardrobe and Reminders: Information Crew Volunteers should wear  their volunteer t-shirt and tasteful bottoms.  The temperature in the Austin Convention  Center can fluctuate from cold to hot,  so we recommend bringing layers (ex.  hoodie, sweater, jacket) if you tend to get  cold and sensible footwear to keep your  feet comfortable throughout your shift.  If you will be working before you receive  your credential (for example, you may be  waiting for a music badge, but working  during Interactive) you will need to pick up a  working volunteer day pass from your crew  chief or Volunteer Central, depending on  your shift location. How to Contact the Information Crew: If you need to contact your Information  Crew Chiefs during the event you may email  them at sxinform@gmail.com or call them  on their show phone. Please make sure to  email and call your crew chiefs if you are  going to miss your shift or arrive late. If it's  less than 2 hours prior to the start of your  shift, email your crew, then call the Flake  Task Force at (512) 404-4623 if you're going  to be late or miss the shift.

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